Account deletion

This page explains how to request deletion of your Sinco account and what this means for your data, content and interactions.

1. How to request deletion

You can request deletion of your account from the app’s account settings or by writing to contact@sinco.fr.

2. How the request is processed

When deletion is confirmed in the app, access to the account is disabled and deletion processing starts without delay. Deletion is automated and progressive: several technical passes may be required to remove associated data from databases, media storage and the authentication system.

If a temporary technical failure occurs during the purge, the system provides automatic retries. Information that must be retained for longer because of a legal, accounting, tax, safety or abuse-prevention obligation is not kept to allow account reactivation and remains limited to the purpose that justifies its retention.

3. Content and interactions

Projects, Steps, Artworks, comments, Supports, Traces and other data associated with the account are included in the deletion process. Aggregated or anonymised data that no longer identifies the account may be retained where needed for service operation or statistics.

4. Contact

For any request concerning deletion of your account or erasure of your data: contact@sinco.fr — +33 7 67 28 94 03.